Escrow

Escrow Terms

These terms explain how Shumber escrow protects buyers and farmers during pickup and payment.

1. How Escrow Works

Buyers place funds in escrow when they initiate a request. Funds are held until pickup verification is completed at the hub or agreed collection point.

2. Verification & Release

Verification occurs at pickup. Once the buyer confirms quality/quantity, escrow is released to the farmer. If verification fails, the transaction is paused for resolution.

3. Disputes

If there is a dispute, funds remain in escrow while Shumber reviews evidence (photos, timestamps, pickup confirmations) and works with both parties to resolve.

4. Quality Guidance

AI quality scores are guidance only. Final acceptance is determined at pickup. Buyers should inspect produce in person before approving release.

5. Refunds

If a transaction is cancelled before release, escrow funds are returned to the buyer. Processing times may vary by payment provider.